Landline customers association with mobile number

 1.1  Mobile Number Registration

 

                I.      To Register Mobile Number, follow the steps below.

 

Send the SMS to 53334 in the following format from the mobile number that should be registered:

            

           REG(space)(STD Code-Telephone No)(space)(Customer Id)

                                                            OR

           REG(space)(STD Code-Telephone No)(space)(Billing Account Number)

If the SMS is through, CRM registers the Mobile Number against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

 

(CRM means- Customer Relationship Module, Billing account can be found on the landline bill copy against Customer ID)

 

 1.2  Mobile Number and Email ID Registration

           

    I.      To Register Mobile Number and Email Id together, follow the steps below.

 

Send the SMS to 53334 in the following format from the mobile number that should be registered. Email id is optional. The below SMS can be sent with out the Email address also.:-

            

           REG(space)(STD Code-Telephone No)(space)(Customer Id)(space)(Email Address)

                                                            OR

            REG(space)(STD Code-Telephone No)(space)(Billing Account Number)(space)(Email Address)

If the SMS is through, CRM registers the Mobile Number and Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

 

II.      To Register only Email Id, follow the steps below:

 

Send the SMS to 53334 in the following format from the registered mobile number:-

 

           EMAIL(space)(STD Code-Telephone No)(space)(Email Address)

If the SMS is through, CRM registers Email Id against the customer in the Contacts screen. An acknowledgement is sent to the mobile number.

 

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 

 

 1.3  Landline and Broadband Fault Booking

          I. To log a Landline related complaint, follow the steps below.

 

Send the SMS to 53334 in the following format from the registered mobile number:-

            

FLT(space)(STD Code-Telephone No)

 

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “Phone Dead”. On closure of the ticket, an acknowledgement is sent to the mobile number.

 

            II. To log a Broadband related complaint, follow the steps  below:

 

Send the SMS to 53334 in the following format from the registered mobile number:-

 

BFT(space)(STD Code-Telephone No)

 

If the SMS is through, CRM raises a Trouble Ticket with Complaint Type as “Technical” and Complaint Sub Type as “BB Completely out of order”. On closure of the ticket, an acknowledgement is sent to the mobile number.

 

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 

  

 

 1.4  Bill Enquiry

 

           I. To check the outstanding on the latest bill, follow the steps below.

 

Send the SMS to 53334 in the following format from the mobile number that should be registered:-

            

          BILL(space)(STD Code-Telephone No)
                        OR
          BILL(space)(Billing Account Number)

 

 

If the SMS is through, CRM acknowledges the customer with the latest invoice number, invoice amount and the payment due date.

 

Note: For invalid formats or invalid landline numbers, a regret message is sent back to the customer.

 

 

 

 

 1.5  HELP keyword

 

           I. To get the format of a keyword, follow the steps below.

 

Send the SMS to 53334 in the following format to get the format of a keyword:-

            

HELP<(space)(keyword)

 

On receiving the request, the CSMS gateway will send the help text configured for the keyword to the mobile number.

 

 

 1.6  LIST keyword

 

            I. To get the list of enabled keywords in the CSMS gateway, follow the steps below.

 

Send the SMS to 53334 in the following format to get the list of enabled keywords in the CSMS gateway:-

            

LIST

 

On receiving the request, the CSMS gateway will send the list of enabled keywords to the mobile number.

If you have some other additional information, please leave a comment or contact me at erniteshkumar@gmail.com

Thankyou, 

Nitesh.

JTO, BSNL, Hamirpur.

01972-224700